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Wiesenhof Coffee Roastery Online Portal TERMS and CONDITIONS

06 August 2021

Use of Site

This website may only be used to browse content & legitimately purchase goods. You may not use this site for any other purpose, inclusive but without limitation, to make false or fraudulent purchases. No details or contents contained within this site may be copied, republished, reproduced, downloaded, uploaded, transmitted or distributed. Unauthorised use may violate applicable copyright, trademark or other intellectual property laws.

Disclaimer of Warranty

The contents of this site are provided “as is” without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purpose and non- infringement.

Wiesenhof Coffee Roastery, its shareholders, directors or employees, assume no responsibility or accountability for errors or omissions in these contents.

We further do not guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents. Wiesenhof Coffee Roastery, its shareholders, directors, management or employees has no liability for any direct, indirect, general, special, incidental or consequential damages (including -without limitation- data loss, lost revenues and lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if they have been informed of the possibilities of such damages. Wiesenhof Coffee Roastery, its shareholders, directors or employees cannot assume any obligation or responsibility.

If for any reasons within the law the use of the published contents is forbidden or prevents this disclaimer to take full effect, you must immediately terminate all activities on this site.

Our Rights

We reserve the right to:

  1. amend or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any other party for any changes or withdrawals of the site.
  2. amend any of the published conditions or warranties from time to time, and your continued utilisation of the Website (or any part of) following such change shall be deemed as your acceptance to such change. It is your responsibility to check on regular intervals to determine whether any of the conditions have been amended. If you are not in full agreement with any of the terms or warranties published on this website, you must terminate all activities on this website
  3. our best endeavours will be afforded to maintaining the contents of this website. Changes will be made from time to time. No claims or compensation requests will be entertained because of your inability to utilise the website due to website failure beyond our control or because of amendments or withdrawals relating to any product listed on this

Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Third Party Links

In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.

Product availability

Lead time is dependent on stock availability. Should we have stock available, orders will be dispatched as per the distribution, claims & return’s policy.

Should the product not be in stock please, we will endeavour to manufacture or source the product in the shortest available period and deliver this item to you, free of distribution charges.

Every effort is made to effect shipment of your order timeously however unforeseen circumstances may cause delays. Should we be faced with such an occurrence Wiesenhof Coffee Roastery will contact you via email and provide a revised shipping schedule.


Please ensure the correct shipping address is provided from the outset as title and risk will pass to you once the order has left our premises.

Undeliverable packages

Occasionally packages are returned to us undeliverable. Should this event take place every attempt will be made to contact you to make arrangements for re-shipment.

Order processing

All orders received via the website will be processed as per the stock ordering policy.

Refunds/returns Policy

Should you for any reason wish to cancel your purchase, you are to cancel the order via email prior to dispatch. If cancellation notification is received after dispatch, you will be liable for the distribution charges as per the distribution & return’s policy.

Check Out / Shopping Cart

Wiesenhof Coffee Roastery endeavours to offer you competitive prices on current products; you’re total order price will include the price of the purchase plus any applicable VAT and shipping charges (distribution, claims & return’s policy).

Once you have added the required items to your shopping cart, proceed to “Checkout” and follow the order processing instructions. Once “checked out”, you will receive an automated email confirming the contents of you shopping cart and the value of the transaction.

Wiesenhof Coffee Roastery reserves the right to change pricing at any time without prior notice.


We only accept payment through Payfast, a well-known, trusted and secure way to make payments over the internet. You can use your credit card to make payment quickly and safely.

Orders will be processed upon Wiesenhof Coffee Roastery PTY LTD receiving confirmation of payment from PayFast.

An invoice will be distributed to you via email immediately upon completion of processing the order.

Special Orders

We will gladly accommodate any special requests or orders. Please take note that special orders may take additional time to manufacture or source. You will be informed via email as to the estimated delivery date from order.

Pricing Disclaimer

All prices on this web site are subject to change without notice. Whilst we make every effort to provide you the most accurate, up-to-date information, occasionally, one or more items on our web site may be mis-priced. In the event a product is listed at an incorrect price due to typographical, photographic, or technical error or error in pricing information received from our suppliers, Wiesenhof Coffee Roastery PTY Ltd shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.

If an item’s correct price is lower than our stated price, we will charge the lower amount and ship you the item.

If an item’s correct price is higher than our stated price, we will cancel your order and notify you of the price error and order cancellation. You will, of course, have an opportunity to purchase the item at the correct price, if you so wish.

For more information regarding this policy, please contact us at admin@wiesenhofcoffees.co.za


We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website).


The Conditions will be exclusively governed by and construed in accordance with the laws of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.

Updating of these Terms and Conditions

We reserve the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.


I understand that all the designs and trademarks are registered to Wiesenhof Coffee Roastery and hereby accept the terms and conditions. I undertake not to copy/duplicate the trademarks and designs directly or indirectly in anyway and understand the legal implications thereof.

Should I be found to be in violation of this agreement I understand that I will be held liable for all legal costs incurred by Wiesenhof Coffee Roastery for any civil action or any legal action deemed necessary against me.


By using this website, you signify your acceptance of all our terms & conditions. If you do not agree to the terms & conditions, please do not use our site. Your continued use of the website will mean that you accept the policy.